Your personal data is not something PHJoint takes lightly. This Privacy Policy explains exactly what information we collect, why we need it, how it is stored and protected, who we share it with, and what rights you have as a Filipino player. Reading this page gives you a clear picture of how your data is managed from registration through to everyday account use.
When you use PHJoint — whether you're browsing the game lobby, completing registration, depositing PHP through GCash, placing a wager on a Premier League match, or contacting support — you share information with us. This Privacy Policy is our clear explanation of what happens to that information.
PHJoint does not sell personal data to advertising networks or data brokers. The information collected by PHJoint exists to run the account, process payments, verify identity where required, deliver support, manage promotions, and comply with applicable regulatory requirements. We do not collect more than is reasonably necessary, and we do not hold it longer than it is legitimately needed.
Many Filipino players access PHJoint through a mobile device, often using GCash or Maya for deposits and withdrawals. The convenience of that experience depends on the platform handling payment details, transaction records, and identity information securely. PHJoint applies the same security standards regardless of whether you're playing Tongits on your phone at home in Cebu or accessing the sportsbook on a laptop in Manila.
This policy applies to the phjoint.best website, account portal, cashier, games, and any other PHJoint service. It does not override or replace the Terms and Conditions, which also contain relevant provisions. Where game providers or payment partners process information on our behalf, they are subject to their own security obligations and are not permitted to use your data for independent purposes.
These cards summarise how PHJoint approaches data protection. The detailed policy sections below remain the controlling provisions.
PHJoint collects personal information that is reasonably required to run the service — registration details, transaction records, gameplay activity, and support communication. We do not collect sensitive data that has no legitimate function in operating the platform.
Information provided to PHJoint is used for the purpose it was collected — account verification, payment processing, support, responsible gaming management, fraud prevention, and regulatory compliance. It is not redirected to unrelated commercial activities.
PHJoint applies SSL encryption for data transmitted through the platform. Access to personal data within PHJoint is restricted to personnel and systems with a legitimate operational need. Payment details are processed through secure payment service providers rather than stored in a way that creates unnecessary exposure.
PHJoint does not sell, rent, or trade your personal information to advertising networks, data brokers, or unrelated third parties. Sharing occurs only with service providers operating on our behalf under defined obligations, or where required by a regulatory or legal authority.
PHJoint holds personal information for the period needed to fulfil the purpose it was collected for, plus any period required by applicable rules or legitimate business needs. After that period, data is deleted or anonymised in a controlled and documented way.
Philippine data privacy standards recognise individuals' rights over their personal data. PHJoint supports a player's ability to access their information, correct inaccuracies, raise objections, and make other requests through the contact process described in this policy.
When you create a PHJoint account, we collect the details you provide during that process. This typically includes your full legal name, date of birth, mobile number, email address, and residential address details. This information is used to create and administer your account, communicate with you, and verify that you meet the eligibility requirements for PHJoint services.
Registration information must be accurate. If it changes — for example, you change your mobile number or move to a new address — update your PHJoint profile promptly. An outdated contact detail can delay important communications about your account, transactions, or security.
PHJoint may request documents to confirm your identity, date of birth, residential address, and payment method ownership. These requests can occur at registration, before a withdrawal, after a detail change, or when activity requires a review. Commonly requested items include a government-issued ID, a utility bill or bank statement as address evidence, and proof that a payment method belongs to the registered player.
Verification documents are handled securely and used only for legitimate KYC, AML, and regulatory compliance purposes. PHJoint staff will not ask you to send personal documents through unsecured email or third-party channels outside the official PHJoint secure submission process.
Every deposit, withdrawal, wager, and balance movement on your PHJoint account is recorded. This includes the PHP amount, method, timestamp, reference number, and outcome. Transaction records are necessary for account administration, dispute resolution, regulatory reporting, and financial reconciliation. PHJoint does not store full card numbers — payment card details are processed through a Payment Card Industry-compliant provider.
GCash, Maya, or other e-wallet transactions generate reference data that PHJoint retains for the period required by applicable rules. Players should also retain their own payment records, as discrepancies are easier to resolve promptly when both parties can access the relevant reference details.
PHJoint records game sessions, wager history, sport and market selections, session durations, and platform navigation. This data supports account administration, responsible gaming monitoring, technical troubleshooting, and the detection of unusual activity patterns. It also allows PHJoint to identify responsible gaming signals, such as extended uninterrupted sessions or rapid stake escalation.
Platform activity records help PHJoint investigate complaints, verify how a technical issue affected a session, and check fair play compliance. This information is not used to profile players for commercial advertising purposes.
When you access PHJoint, technical data is automatically generated. This includes your IP address, browser type, operating system, device identifier, session timestamps, referring URL, and general connection information. This data is used for security checks, fraud detection, geolocation compliance, and platform optimisation. PHJoint may also use session cookies and similar technologies to maintain login state and improve the player experience during an active session.
When you contact the PHJoint support team — through website chat, email, or another communication channel — we retain the content of that exchange and any attachments. Support records are used to resolve the query, improve the service, and review how similar issues were previously handled. Players should not include passwords, full card numbers, or OTP codes in a support message.
PHJoint uses your registered mobile number and email address to send security alerts, transaction notifications, and account updates. An outdated contact detail can mean a missed alert when it matters most — especially for withdrawals and account security changes.
PHJoint staff will never ask for your login password, e-wallet PIN, bank password, or one-time password. Any message requesting these details is not from PHJoint and should be reported immediately.
Each use of personal data at PHJoint has a specific and legitimate purpose. The following table provides a practical reference.
PHJoint does not sell your personal information. However, running the platform requires working with third-party service providers who access data only to the extent necessary for their specific function. Every provider operating on PHJoint's behalf is subject to security and confidentiality obligations.
Payment service providers: PHJoint uses payment processors to handle GCash, Maya, InstaPay, PESONet, BDO, BPI, UnionBank, and card transactions. These providers receive the transaction data necessary to process your PHP deposit or withdrawal and are independently PCI-DSS compliant.
Game and platform suppliers: Third-party game developers and live casino providers host game sessions and return results to PHJoint. They receive session and wager data required for game operation and fair result delivery. They are not permitted to use this data for independent commercial purposes.
Identity verification services: PHJoint may use specialist KYC or document verification providers to check registration information and identity documents. These providers process data under defined contractual obligations and do not retain it for unrelated purposes.
Regulatory and legal authorities: PHJoint may be required by PAGCOR, a financial intelligence unit, a law enforcement authority, or a court to disclose specific account or transaction information. PHJoint will comply with lawful mandatory requests while seeking to minimise the scope of disclosure where practically possible.
Professional advisers: Legal advisers, auditors, or other professional consultants engaged by PHJoint may access personal data in the course of providing their services, subject to professional obligations of confidentiality.
PHJoint does not share your data with advertising networks, social media platforms, or data brokers. If a future change to this policy required a materially different type of sharing, PHJoint would update this page and notify players through appropriate account communication channels.
PHJoint does not store full card numbers. Card payment details are handled by a PCI-DSS compliant processor. For GCash and Maya transactions, only the reference data necessary for reconciliation and dispute resolution is retained by PHJoint.
Philippine data privacy standards give individuals rights over personal data held about them. The following rights apply to information held by PHJoint in connection with your account.
PHJoint uses cookies and similar session technologies to maintain login state during an active session, remember language or display preferences, and support security checks. These are primarily functional rather than advertising cookies.
Session cookies expire when you close your browser. Persistent cookies may remain for a defined period to support features such as staying logged in on a trusted personal device. Most modern browsers allow you to manage, restrict, or clear cookies through the browser settings.
Third-party game providers and payment processors may set their own cookies when you interact with their services through the PHJoint platform. These are governed by those providers' own privacy and cookie policies. PHJoint does not control third-party cookie behaviour.
PHJoint retains personal data for the period necessary to fulfil the purpose for which it was collected, plus any additional period required by applicable rules. For example, transaction and identity records may be retained for a defined number of years after account closure to meet financial record-keeping and anti-money laundering requirements.
When data is no longer required and no overriding obligation exists, PHJoint deletes or anonymises it in a controlled way. Players should be aware that regulatory requirements can mean certain records are retained even after an account is closed.
Gameplay and activity records related to open responsible gaming investigations, unresolved complaints, or pending legal matters may be held until those matters are formally resolved before deletion is considered.
PHJoint applies SSL encryption for all data transmitted through the platform. Internal access to personal data is restricted to staff and systems with a documented operational need. PHJoint maintains security procedures for login, account changes, and financial transactions that are designed to reduce the risk of unauthorised access.
No digital platform can guarantee absolute security. PHJoint maintains incident response procedures and will notify affected players and relevant authorities in the event of a breach that could affect their rights, following applicable requirements.
Players also have a role in protecting their own accounts. Use a unique, strong password, do not share login credentials, log out on shared devices, and contact PHJoint immediately if you notice activity that you did not authorise. Account security is a shared responsibility between PHJoint and the registered player.
PHJoint may update this Privacy Policy from time to time to reflect changes in the service, payment options, regulatory requirements, or data handling practices. When an update is made, the revised policy is published on this page. Continued use of PHJoint after a published update indicates acceptance where permitted under applicable rules.
Players are encouraged to review this page periodically, particularly before completing a significant transaction or account action. PHJoint aims to notify registered players of material changes through email or an account notification, but it is good practice to check this page directly rather than relying solely on a notification delivery.
If you have a question about this Privacy Policy, want to exercise a data right, or believe your personal information has been handled incorrectly, contact PHJoint at support@phjoint.best. Use the email address registered to your PHJoint account where possible, describe your request clearly, and allow a reasonable response period. PHJoint may ask for identity confirmation before processing a data request.
For concerns about PHJoint's handling of personal data that are not resolved through the support process, players may refer the matter to the relevant Philippine data privacy authority in accordance with applicable procedures.
Email: support@phjoint.best
Use your registered PHJoint email address and include your account username or reference when making a data request. Responses are provided within the timeframe required by applicable rules.
This page links to the Terms and Conditions and Responsible Gaming pages for related information. All links remain on phjoint.best and do not lead to external sites.
PHJoint handles your personal data with care — using it only to run the platform, process your PHP transactions, and keep your account secure. Register today and enjoy Tongits, Live Casino, Basketball Betting, Football Betting, and more, knowing exactly how your information is managed.